As an Account Manager, you’ll own a book your own portfolio of high value customers (around 1000+ clients) across European markets

This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account

This person will prioritise outreach with our data triggers for those customers who need attention

You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth

This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer

Actively managing and engaging the portfolio through a multi channel communication strategy

Building strong relationships with decision-makers and becoming a trusted point of contact for clients

Driving revenue growt, retention and product adoption across Finom’s product suite

Identifying and executing upsell, cross-sell and referral opportunities and avoid churn

Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks

Monitoring account health and proactively intervening with at-risk clients to prevent churn





Maintaining accurate Salesforce pipeline, activity and account tracking

Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team

Supporting clients throughout all lifecycle stages

Following relevant AML, transaction-monitoring and internal processes

Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goalsIf you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seatNative German (or almost) and perfect fluency in EnglishStrong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer firstComfortable working in a fast-moving environment where the playbook is still being written in placesYou use data to make decisions - whether that’s spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversationMinimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or FintechPrior experience with Salesforce or similar tools is a benefit

📌 Junior Account Manager (German Speaker) (Madrid)
🏢 Finom
📍 Madrid