Experteer Overview
As Team Leader - Field Service Engineers, you will oversee Field Service operations across Spain, combining people leadership with operational excellence to boost customer satisfaction and service growth. You will mentor a team responsible for installation, maintenance, troubleshooting, and repair of TOMRA’s food sorting solutions, while also driving service performance and commercial opportunities. The role blends team development with hands-on service leadership to ensure high-quality customer outcomes. You will work closely with cross-functional teams to scale services and uphold TOMRA’s safety and customer-first values.

Compensaciones / Incentivos
• Lead and develop a team of Field Service Engineers across Spain
• Oversee onboarding, performance management, and development plans
• Manage workloads, schedules, and field coverage for efficiency and wellbeing
• Build strong customer relationships and drive satisfaction and loyalty
• Identify service sales opportunities, upgrades, and spare parts
• Coordinate with Sales, Customer Success, and Service teams to maximize value
• Support complex technical issues and escalate where needed
• Contribute to process improvement and operational excellence
• Lead cross-functional projects and change initiatives




• Monitor KPIs and implement corrective actions

Responsabilidades
• Experience as a Field Service Engineer or in a similar Service function
• Previous leadership experience preferred
• Bachelor’s degree in relevant engineering field or equivalent experience
• Strong understanding of field service operations and service delivery
• Ability to motivate, coach, and develop technical teams
• Strong commercial awareness and ability to identify growth opportunities
• Customer-focused mindset with proven service delivery
• Analytical and problem-solving skills in technical and people environments
• Excellent communication and interpersonal skills
• Fluent in Spanish and English
• Experience with CRM, ERP, or Field Service Management systems
• Willingness to travel within Spain and occasionally across Europe (up to 30–50%)
• Valid driving license and passport

Requisitos principales
• Premium Equipment – latest laptop, mobile phone, PPE u0026 workwear
• Up to 10% Annual Bonus
• Company Car + Fuel/Charging Card
• Extended Life Insurance (company-paid)
• Private health insurance at discounted rate
• Fully Flexible Hybrid Work – home-based contract with balance of life and work

📌 Team Leader Field Service Engineers (Masanasa)
🏢 Tomra
📍 Masanasa