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Technical Delegate | Madrid Area | High Mobility Role
About the Role
We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach.
This is an excellent opportunity for a hands‑on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders.
We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem‑solving capabilities.
Key Responsibilities
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- Manage the dealership network in the assigned territory, ensuring outstanding service levels.
- Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts.
- Approve or reject warranty claims, finished product orders and technical service quotations.
- Conduct frequent visits to dealerships, end‑user locations, construction sites, hotels and installations, providing technical guidance and execution support.
- Deliver technical and commercial advice on products and solutions.
- Manage and resolve customer complaints and service escalations.
- Monitor and analyse dealership KPIs on a weekly basis.
- Actively report findings and improvement opportunities to Quality and Competence Center teams.
- Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience.
- Train newly incorporated dealership employees on procedures, systems and technical aspects.
- Build strong relationships with dealership managers, business owners and technic
📌 DELEGADO/A TÉCNICO MADRID (Gavá)
🏢 Roca Group
📍 Gavá
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