This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support Team Lead based in Spain.

This role offers the opportunity to lead a high-performing support function serving complex enterprise customers across a integral veterinary software environment.
You will manage, coach, and develop Support Specialists while maintaining a strong focus on service quality, SLAs, and customer satisfaction.
The position combines people leadership with hands-on ownership of enterprise accounts, escalations, and operational performance.
You will build trusted relationships with senior customer stakeholders and ensure clear, proactive communication across the support lifecycle.
A key part of the role is coordinating hypercare for newly onboarded clinics and ensuring smooth transitions into ongoing support.
You will collaborate closely with Product, Engineering, Customer Success, Onboarding, and Implementation teams to resolve issues and improve processes.
Working in a distributed, fast-growing environment,



you will use data and customer insights to drive continuous improvement and meaningful business impact.

Accountabilities

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Lead, manage, coach, and develop a team of Support Specialists, establishing clear expectations, accountability, and performance standards.

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Conduct regular coaching, feedback, and performance reviews while identifying development and training needs.

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Coordinate onboarding, ongoing training, and knowledge-sharing initiatives to strengthen team capabilities.

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Own day-to-day operational performance for enterprise support, with particular focus on service levels and account health.

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Monitor and manage SLAs and KPIs, including response and resolution times, customer satisfaction, and backlog levels.

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Serve as a primary point of contact for enterprise customers operating across multiple locations and countries.

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Build strong customer relationships through regular meeti

📌 Enterprise Support Team Lead (España)
🏢 Jobgether
📍 España