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The Position
GCS Technical Content Manager (m/f/d)

Global Customer Support (GCS) delivers Technical Services for Roche Diagnostics, ensuring end-user success. We partner with affiliates and Lifecycle Teams to establish standards for service excellence, representing our customers' voice to ensure product designs prioritize customer satisfaction. By offering training, knowledge, spare parts, and tools across borders, we enable smooth customer operations and advance healthcare.

Based in our Sant Cugat hub,



you will join the GCS Knowledge & Learning Excellence Team. As Content Creation and Management Sub-chapter, we create content that enables customers and Roche service personnel to use, install, and maintain diagnostic instruments and software.

Your key responsibilities:

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- Own all technical content during the product's lifecycle. Accountable for end to end content creation assisting in defining content elements and planning for the specific project. If content is created externally, coordinate with vendor, manage vendor relationship, closely monitor project
- Define and plan the content scope and delivery and determine the channels for the assigned products according to the content strategy
- Responsible for stakeholder management, working closely with the GCS Project Leader and project management (PPE) to assist with planning content delivery. Responsible for building relationships wit

📌 GCS Technical Content Manager (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés