Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back‑end stacks, appropriate for each requirement, but always hosted on AWS , we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk,



E‑Commerce, …).
Lead transversal, complex projects, fully autonomously from ideation to completion, starting from a high‑level problem statement.
Set and uphold higher quality standards and drive adoption of best practices in architecture, security, and DevOps.
participates in software design discussions; demonstrates a good understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; 10+ years) in back‑end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance across multiple domains.
You are comfortable leading the development of complex projects affecting multiple teams and domains , driving initiatives from ideation to completion.
Typescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis
45+ Nationalities: cosmopolite & multi‑cultural mindset.
We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

📌 Staff Software Engineer (Madrid)
🏢 Aircall
📍 Madrid