Overview

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As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You’ll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You’ll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function.

This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale.

Responsabilidades

- Lead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunities
- Run regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM discipline
- Own scheduling, workload balancing, and coverage to meet SLA commitments
- Onboard new hires with training on qualification frameworks, CRM standards, quoting, and escalation
- Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing
- Maintain accountability and a culture of continuous improvement and commercial curiosity
- Manage personal inbound lead qualification workload across web forms, chat, and phone within SLAs
- Conduct structured discovery, qualify leads, create Opportunities with proper ownership




- Provide budget quotes within templates and guardrails
- Escalate complex qualification scenarios and route appropriately
- Ensure CRM data quality; audit lead records, opportunities, quotes, and dispositions
- Monitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignment
- Collaborate with Marketing on lead quality, campaign alignment, and customer trends
- Act as primary liaison between Lead Management, Sales, Engineering, and Marketing leadership
- Escalate complex product or pricing questions and ensure timely resolution
- Partner with Sales Enablement on talking points and competitive intelligence
- Document and maintain standard operating procedures for Lead Management

Requisitos xugodme principales

- Bachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related)
- 3–5 years in lead management or related commercial roles
- At least 1 year in a team lead or senior IC role
- Experience coaching peers in a sales/commercial environment
- Track record of meeting or exceeding targets
- Fluent in English; Fluent in Spanish and Italian

- Strong written and verbal communication
- High attention to detail and CRM discipline
- Ability to manage competing priorities
- Salesforce CRM experience including reporting and dashboards
- CRM data quality management
- Qualification frameworks and intake processes

📌 Team Leader - Lead Management - coslada
🏢 Jobrapido
📍 Coslada