Location: Madrid / Barcelona (Hybrid) · Full-time · Competitive compensation

Help Boaters Succeed on the Water
Orca is reinventing how people navigate the sea—building the next-generation navigation platform for recreational boating. Our product is already trusted by thousands of boaters, helping them sail smarter, safer, and more enjoyably.
We’re looking for a Customer Success Specialist to help users get the most out of Orca—from onboarding and daily use to becoming passionate advocates. You’ll be the bridge between our customers and our product, ensuring they succeed, stay engaged, and keep coming back for more. This is a high-ownership, user-facing role with direct impact on satisfaction, retention, and growth.

What You’ll Do
You’ll report directly to our Customer Success Manager and work closely with the product and engineering teams to amplify customer success.
Your success will be measured by customer satisfaction, feature adoption, retention, and efficiency in resolving issues.
In particular, you will:
- Guide users to success:



Support boaters from their first steps with Orca to expert-level usage.
- Solve problems fast: Troubleshoot customer issues, coordinate with internal teams, and keep users informed.
- Amplify the voice of the customer: Surface insights and feedback that inform product and strategy.
- Build self-service resources: Create and maintain knowledge base articles, tutorials, and FAQs.
- Leverage smart tools: Use AI and automation to make support faster and more effective.
- Monitor and improve: Track key metrics like satisfaction scores, response times, and feature adoption.
- Engage and retain: Help customers unlock more value from Orca—reducing churn and driving renewals.
- Foster community: Support one of the most active boating communities in the world, encouraging peer-to-peer learning and engagement.

What You Bring
Customer Success Expertise
- Experience in customer success, support, or account management in SaaS or tech—ideally in

📌 Customer Success Specialist (Barcelona)
🏢 Orca
📍 Barcelona