Experteer Overview

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In this role you will lead event operations across Spain and Italy for a global creative events agency within Amex GBT. You will connect regional teams with global standards, acting as a strategic communicator and reputation ambassador. You’ll drive operational excellence, boost delivery quality, and manage Pu0026amp;L at scale. You’ll partner with cross‑functional peers to harmonize processes and elevate client outcomes. This is a high-impact leadership role shaping regional visibility and performance.

Compensaciones / Beneficios
• Drive operational excellence and ensure high-quality event delivery across two countries
• Lead and develop Team Leaders to foster accountability, collaboration, and continuous improvement
• Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change
• Serve as senior escalation point for major clients and align delivery with expectations




• Represent the agency externally in Spanish u0026 Italian markets and build industry relationships
• Collaborate with integral and cross-functional peers to align on standards and multi-market project delivery
• Monitor operational efficiency, project delivery quality, and profitability while supporting employee engagement and client satisfaction

Responsabilidades
• 10+ years in event agency operations/production
• Fluent in Spanish; English and Italian a plus
• Experience managing large xqbhyrx multi-layered teams across multiple countries
• Strong stakeholder management and external communication skills
• Proven leadership in the event/communication industry
• Existing network with potential for visibility enhancement
• Location: Spain

Requisitos principales
• flexible benefits by country
• travel perks from major providers
• extensive learning via 20,000+ courses
• inclusion and employee r

📌 Operations Director Meetings (Madrid)
🏢 American Express Global Business Travel (Gbt)
📍 Madrid