If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Product Owner – Customer Portal
The Product Owner – Customer Portal is responsible for evolving World Courier’s suite of customer-facing portal experiences into modern, scalable, intuitive, and increasingly AI-enabled digital platforms that support general operations, enhance customer engagement.
This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets. A key measure of success will be the ability to drive customer adoption of digital channels, increasing usage of portal-based interactions and reducing dependency on manual, email- and phone-based processes.
Drive delivery in an agile environment, working closely with engineering, design, and QA teams in your squad
Global Customer Portal platform, China-specific Customer Portal, Shipment event–driven tracking and communications, Future mobile application opportunities

Order placement, including packaging selection
Chat-based customer support and assistance
Collaborate closely with the Customer Integrations Product Owner to ensure seamless end-to-end customer experiences across the products.




Align with peer Product Owners and Product Group Managers to support cross-product initiatives and dependencies.
Stay abreast of emerging technologies, digital experience trends, and competitor capabilities in customer portals and logistics platforms.
Help lead the team into AI-enabled product development by identifying practical use cases, shaping AI-informed product features, and embedding responsible, value-driven AI thinking into product delivery.
Have a passion for creating intuitive, customer-facing digital experiences that make complex processes feel simple
Strong experience as a Product Owner in agile environments.
Strong understanding of digital platforms, portals, or customer-facing applications.
Demonstrated ability to lead teams into AI-enabled product development, translating emerging AI capabilities into practical product opportunities and delivery approaches.
Customer‑facing portals that increasingly differentiate World Courier from competitors through intuitive, high‑value, globally consistent digital experiences. Strong alignment with integrations and backend systems, enabling seamless customer journeys. Increased customer adoption of digital channels,



with measurable shifts from manual to self‑service interactions. Work within a collaborative, product‑led organization driving digital transformation
Certification in project management, customer success management, service management, agile delivery, or product implementation preferred.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. Full time Affiliated Companies Affiliated Companies: Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

📌 Product Owner (Scrum) (Madrid)
🏢 World Courier Management
📍 Madrid