German-Speaking Customer Advisor | Banking Sector
Madrid, Spain (On-site)

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The Opportunity
Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.

As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.

What You’ll Do

Expert Support:

Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.

Problem Solving:

Identify customer needs and deliver accurate, timely solutions.

Security & Compliance:





Maintain strict data privacy standards and adhere to financial security protocols.

Language Integration:

Use your Spanish skills to navigate internal systems and coordinate with local teams.

What We Are Looking For

Languages:

Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).

Communication:

Exceptional written and verbal communication skills with a professional, customer-centric focus.

Mindset:

Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).

Work Authorization:

EU work permit required; must be based in or willing to relocate to Madrid.

Working Hours & Shift Options
Choose your preferred fixed shift prior to starting:

Morning:

07:00 – 16:00

Afternoon:

14:00 – 24:00

Location:

100% On-site in our Madrid office

Paid Training & Development

We set you up for success before you handle live inquiries:

Duration:

Initial 5-week paid onboarding

📌 German Speaking Customer Advisor (Madrid)
🏢 Linkedin
📍 Madrid