SVibe is redefining sexual wellness — built for the body, crafted for those ready to go beyond the Basics.We're building products that help people explore intimacy with confidence, curiosity, and zero shame. As we grow, we're looking for a Customer Experience Specialist who can deliver an exceptional customer experience and become a trusted voice between our customers and our team.This isn't a traditional support role. You'll help customers navigate their questions, solve issues with empathy and efficiency, and bring valuable insights back to the business to help us improve every part of the customer journey.Contract: 3-month fixed-term contract, with potential for extension depending on business needs and performance.Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.What you'll doRespond to customer inquiries via email, chat, and support platformsResolve customer issues quickly, accurately, and with empathyHandle questions related to orders, shipping, returns, subscriptions, and product usageInvestigate and troubleshoot customer problems, escalating when necessaryWork closely with Operations, Product, and Marketing to improve the customer experienceIdentify recurring issues and customer pain pointsHelp maintain and improve support documentation and knowledge basesAct as the voice of the customer,



sharing insights and feedback with the wider teamEnsure every interaction reflects SVibe's brand tone and valuesWhat we're looking forExcellent written English (C1 or above) — this role is heavily focused on written communicationStrong communication skills and the ability to adapt your tone to different customers and situationsHigh attention to detail and strong organizational skillsA natural problem-solver who genuinely enjoys helping peopleAbility to manage multiple conversations and priorities simultaneouslyComfortable working in a fast-moving startup environmentOwnership mentality and a proactive attitudeBonus points if youHave previous experience in Customer Support, Customer Experience, Customer Success, or OperationsHave worked in e-commerce, DTC brands, or startupsAre familiar with tools such as Gorgias, Zendesk, Intercom, HubSpot, or similar xqziphu Have an interest in wellness, health, lifestyle, or consumer brandsWhat success looks likeCustomers receive fast, thoughtful, and effective supportCustomer satisfaction remains consistently highCommon issues are identified and solved proactivelyCustomer insights help improve our product and operationsSupport processes become more scalable as SVibe growsWhy join SVibe?Join a fast-growing startup redefining an industryWork directly with founders and decision-makersHigh ownership and real impact from day oneFlexible, ambitious, and collaborative cultureGain hands-on experience in a fast-moving international consumer brand

📌 Customer Experience Specialist — 3-Month Contract (Zaragoza)
🏢 SVibe
📍 Zaragoza