Overview
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
In this role you will manage and resolve incidents on TD SYNNEX digital platforms, blending hands-on technical work with incident and stakeholder management. You will triage, investigate, and communicate issues to prevent recurrence, collaborating with Engineering, DevOps, Security, QA, and Business teams. You’ll contribute to platform reliability and operational standards while supporting a cross-functional, integral team. This position offers close work with production systems and a clear impact on service quality and platform stability.
Compensaciones / Beneficios
hybrid work (3 days in office)
competitive compensation with annual reviews
comprehensive benefits including paid leave and retirement plans
career development and leadership programs
Life Empowerment and wellness programs
inclusion and diversity initiatives
Responsabilidades
Lead and manage incidents with proper triage, prioritization, and resolution within SLAs
Perform root-cause analysis and coordinate with architects and developers on fixes
Track and resolve P1–P4 incidents within agreed SLAs
Identify recurring issues to reduce incident volume and improve reliability




Act as change lead for bug fixes and operational improvements
Maintain high-quality incident and backlog reporting/data hygiene
Mentor and support other SiteOps team members
Foster strong cross-functional relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams
Continue to deepen expertise in TD SYNNEX web solutions and operational processes
Support the in-house SiteOps development team with technical debt tasks to ensure a bug-free platform
Requisitos principales
3+ years’ experience developing or supporting web solutions using C# .NET
Solid understanding of incident xqbhyrx and change management (ITIL v4 exposure is a plus)
Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs
Experience using observability tools (e.g., Dynatrace, New Relic, Prometheus)
Experience with log analysis tools (e.g., Datadog, Graylog, Log Analytics, AppInsights)
Experience working in Agile / Scrum environments
Proven ability to lead incidents through to resolution
Comfortable working across distributed, multicultural teams
Fluent in English (written and spoken)
Stakeholder management
Communication
Team collaboration
C# .NET
ASP.NET MVC
REST APIs

📌 SiteOps Engineer (Barcelona)
🏢 TD Synnex
📍 Barcelona