Overview
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In this role you act as a consultant for process experts on KPI-related topics and own the creation and management of reports and dashboards in ServiceNow. You ensure the quality and sustainability of the existing reporting system and help optimize operational units with clear, user-friendly solutions. You join a motivated, international team at the intersection of agility and security within Schwarz Digits. You will contribute to data-driven decision making and digital transformation across Europe.
Responsabilidades
Consult with process expert departments on KPI topics
Create and manage reports and dashboards in ServiceNow
Manage and assure quality of the existing reporting system
Optimize operational unit governance with clear solutions
collaborate within an international team




Requisitos principales
University degree in Information Technology or similar (desired)
Experience in reporting, performance analysis and statistics
Experience with ServiceNow (administration/usage)
Familiarity with ITIL Foundation
Understanding of service and support processes
Strong analytical thinking and ability to identify dependencies
Ability to evaluate, xqbhyrx review and test own work
Ability to prepare and conduct workshops
Ability to explain complex issues simply
Motivation to learn new topics
Results-oriented with a can-do attitude; adaptability and resourcefulness
Fluent English; German is an advantage
Analytical thinking
Workshop facilitation
Clear communication
ServiceNow
Reporting and analytics
ITIL Foundation

📌 Business Analyst - IT-Service Management - ServiceNow Reporting (Barcelona)
🏢 Schwarz Gruppe
📍 Barcelona