Overview
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In this role, you will orchestrate end-to-end training operations across the EMEA region for AWS Training & Certification. You’ll ensure smooth delivery of virtual and in-person trainings, manage trainer resources, LMS provisioning, and billing to support a seamless customer experience. You’ll work with cross-functional teams to align schedules, contracts, and compliance, driving scalable processes in a fast-paced environment. This is an opportunity to shape regional training operations at a general cloud leader.
Responsabilidades
Oversee full lifecycle of training deliveries in EMEA, including contracting, trainer resourcing, LMS setup and billing
Process digital team subscriptions and provisioning for AWS Skill Builder
Evaluate training requests and assign trainers to meet customer needs while maximizing regional utilization
Support trainer scheduling, time blocks, and rescheduling to ensure delivery continuity




Monitor hotlines and provide actionable recommendations during last-minute changes to minimize disruption
Maintain high data accuracy across LMS, Salesforce, and related tools for reliable billing and metrics
Manage end-of-month training billing and support AP/AR processes for revenue recognition
Identify and implement programs to improve operational workflows with limited guidance
Maintain knowledge of key programs, platforms, and tools and promote process improvements
Requisitos principales
Minimum of five years in a team coordination role
Exceptional written, verbal, and interpersonal xqbhyrx communication; fluent English and Spanish
Strong judgment; proactive and able to act with limited information
Experience with vendor contracts, NDAs, PO management, invoicing and billing processes
Knowledge of training delivery operations and scheduling
Ability to work in a fast-paced, multinational technology environment
strong communication
proactive problem-solving
attention to detail
Learning Management System (LMS) experience
Salesforce experience
SharePoint familiarity

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