Overview In this role you guide Factorial's largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group.

You'll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.

Compensaciones / Incentivos

- High growth, multicultural and friendly environment
- Alan private health insurance
- Wellhub health program (gyms, pools, outdoor classes)
- Cobee expenses management
- Language classes
- Breakfast in the office and organic fruit

Responsabilidades
- Manage a portfolio of strategic Spanish customers with tailored, high-impact plans
- Identify and report trends, risks, and opportunities; propose actions to improve journeys and adoption
- Maintain regular client engagement (video) as the main point of contact and value messenger
- Collaborate with Sales, CX, Product, Engineering,



and Finance to maximize client impact
- Mentor less experienced peers and share best practices across the team

Requisitos principales
- 3+ years of experience in Account Management (B2B)
- Proven track record of upsell, retention, and net growth in client portfolios
- Strong strategic and analytical skills with solid organizational abilities
- Tech-savvy with ability to learn new tools quickly
- Outstanding communication skills with empathy and influence at senior client levels
- Experience dealing with churn prevention and action plans for at-risk clients
- Comfortable with KPIs and data-driven portfolio management
- Proactive, solution-oriented with willingness to bring new ideas
- Fluency in Spanish (native or proficient) and professional English
- Bonus: experience managing enterprise-level accounts; HR or payroll software knowledge; process optimization or AM best practices
- empathy
- strong communication
- relationship-building
- data analysis
- KPI-driven management
- CRM proficiency

📌 CX Account Manager Enterprise Spanish Market - barcelona
🏢 Factorial Hr
📍 Barcelona