Overview In this role, you lead a team of Key Account Managers responsible for Factorial's top enterprise clients. You drive growth, renewals, and product adoption while building the commercial capability of your KAMs to engage at C-suite level. You'll partner with Enterprise Sales, Product, and Finance and own the renewal and expansion trajectory for a high-value portfolio.

This position sits at the center of our enterprise strategy and has a meaningful impact on Net Dollar Retention across key accounts.

Compensaciones / Ventajas

- private health insurance
- Wellhub gym and outdoor classes
- Cobee expense management
- language classes
- breakfast in the office and organic fruit
- food discounts with Nora

Responsabilidades
- Own the full account portfolio performance: Net Dollar Retention, Gross Renewal Rate, and expansion ARR
- Lead or co-lead complex enterprise renewals and coach KAMs through negotiations
- Manage executive relationships with C-Level stakeholders and procurement/HR leaders
- Define and enforce account health governance including stakeholder coverage, QBR cadence, product usage benchmarks, and churn signals
- Develop and lead a team of 4–5 KAMs, setting performance standards and coaching for growth




- Influence roadmaps and pricing decisions by partnering with Product, Engineering, and Finance
- Own enterprise renewal forecasting and provide monthly, methodology-backed pipeline visibility to VP and CFO

Requisitos principales
- +4 years of enterprise SaaS/consultancy experience in customer success, account management, or commercial roles; has managed large accounts and led others
- Track record of owning and hitting revenue metrics (NDR, GRR, or expansion ARR)
- Proven experience negotiating with procurement teams and C-Suite decision-makers
- Experience managing and developing individual contributors in a commercial environment
- Strong analytical rigor with understanding of NDR, GRR, NPS, churn and renewal forecasting
- Native Spanish and fluent English (additional languages are a plus)
- Thrives in fast-paced environments with minimal structure
- Executive presence and relationship management
- Data-driven decision making
- Cross-functional collaboration
- NDR, GRR, churn metrics, renewal forecasting
- QBR cadence planning
- Product usage benchmarking and health metrics

📌 CX Enterprise Account Management Manager Spanish Market - barcelona
🏢 Jobrapido
📍 Barcelona