Overview In this Technical Service Lead role, you will steer technical service across the EMEA region for the Packaging Coatings segment, leading a team and coordinating trials and customer support. You’ll work closely with customers, plants, and suppliers to optimize machinery settings and troubleshoot issues, while applying Best-in-Class trial methodologies. Your work will shape plant relationships, drive continuous improvement, and elevate technical capabilities across the segment. Responsabilidades * Attend important trials across the entire EMEA region * Lead technical assistance to major customers and provide trial support * Improve machinery settings and ensure trials and plant activities meet standards * Apply Best-in-Class line trial and plant audit methodologies (Secure Launch, PPG quality tools)



* Deliver training programmes to broaden skills within PPG and at customer facilities * Partner with equipment suppliers to enhance technical support capability * Provide post-conversion technical support to maintain plant relationships and resolve problems (Kepner-Tregoe) * Initiate continuous improvement programmes at customer facilities * Establish working partnerships with plants and with PPG peers * Use Technical Support SharePoint site to share data globally * Troubleshoot at customer sites and investigate failed trials to prevent recurrence * Collaborate with Segment Support labs for trial can items and local development Requisitos principales * Minimum 5 years in a technical support or service role in coatings or packaging * Chemistry, Chemical Engineering or Engineering background * English professional level * Willingness to travel within EMEA up to 70% * cross-functional collaboration * customer-focused communication * problem solving * technical service and trial execution * plant and machinery optimization * Kepner-Tregoe problem analysis

📌 Technical Service Lead EMEA (Rubí)
🏢 Ppg Industries
📍 Rubí