Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity University Manage content publishing and UX projects across the customer ecosystem Participate in and influence front-end experience design decisions with a customer-first approach Understand and optimize digital customer journeys by identifying friction points and driving solutions Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards Plan, test, and execute digital content and design updates for customer enablement and support platforms Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams Manage timelines, vendor relationships, and update-request triage Use web analytics, UX research, and user data to assess platform performance and drive improvements Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projects Requirements

3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environment Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives Solid understanding of UX/UI design principles,



wireframing, and human-centered digital planning Experience managing and collaborating with external vendors, digital agencies, and front-end developers Ability to leverage web analytics, such as Google Analytics, to drive decisions and present insights to stakeholders Strong grasp of modern web technologies and digital platforms, including enterprise Content Management Systems (CMS) Excellent written and verbal communication skills and confident presentation ability Familiarity with basic HTML/CSS and JavaScript Experience with technical training platforms, Learning Management Systems (LMS), and customer support portals Knowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimization Core Competencies

Demonstrates expertise in UX production, content publishing, and digital project management, with a strong focus on optimizing customer journeys and enhancing digital experiences. Proficient in leveraging web analytics and collaborating with cross-functional teams to drive improvements and ensure brand consistency across digital platforms. Highest-signal resume keywords

UX Production Digital Project Management Web Analytics Content Management Systems (CMS) HTML/CSS Hard Skills

UX/UI Design Principles Wireframing Digital Experience Management A/B Testing SEO Best Practices Accessibility Standards (WCAG) JavaScript Customer Support Portals Learning Management Systems (LMS) Digital Journey Optimization Soft Skills

Excellent Written Communication Verbal Communication Presentation Skills Industry Keywords

B2B SaaS Enterprise Environment Customer Experience Support Tools & Technologies

Google Analytics Agile Processes Digital Platforms Vendor Management

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📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid