Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas.

The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support within the area of Spain and Portugal.

Tasks

Install and commission advanced microscopy systems at customer sites

Perform preventive maintenance and system calibrations

Diagnose and repair mechanical, electrical, vacuum, and software-related issues

Troubleshoot complex system failures and implement corrective actions

Execute upgrades and modifications to existing systems

Provide technical support and training to customers (scientists, lab technicians, engineers)

Act as the primary technical contact for assigned accounts

Ensure high levels of customer satisfaction through professional service delivery

Maintain detailed service documentation and reports

Manage service schedules, parts inventory, and travel planning

Ensure compliance with safety, quality,



and regulatory standards

Collaborate with internal teams (R&D;, technical support, sales) to resolve issues

Support remote diagnostics and digital service tools

Identify recurring issues and suggest product/service improvements

Participate in technical training to stay current with new technologies

Share knowledge and best practices within the service organization

Requirements

Bachelor's or Master's degree in: Electrical Engineering, Mechanical Engineering, Physics or Applied Physics or Mechatronics or related field

2-5+ years of experience in field service, preferably with:

Confocal microscopy

Analytical instruments or lab equipment

Strong knowledge of:

Electronics and electromechanical systems

Imaging systems and optics

Software System set up

Ability to read schematics and technical manuals

Proficiency in troubleshooting hardware and software systems

Excellent problem-solving and analytical skills

Strong communication and customer-facing abilities

Ability to work independently in remote environments

Willingness to travel extensively (up to 70-80%)

Valid driver's license

Ability to work in laboratory and cleanroom environments

Fluent Spanish and good English required, Portuguese is a plus.

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

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📌 Field Service Engineer Iberia, m/f/d (Madrid)
🏢 EVIDENT Europe
📍 Madrid