Workster is partnering with a leading general customer experience provider to recruit German-speaking Technical Support Advisors for an on-site role in Barcelona. This opportunity is ideal for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment. You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience. Your Role * Act as the first point of contact for dealers and end users via phone and email * Troubleshoot technical issues and provide clear, accurate solutions * Educate customers on product usage, updates, and best practices * Create, manage, and follow up on support tickets to ensure resolution * Collaborate with internal teams to handle complex or escalated cases * Maintain accurate customer records and documentation in internal systems * Ensure service quality, professionalism,



and adherence to support procedures Your Qualifications * Fluent or bilingual German (C1/C2) with advanced English * Minimum 2 years of experience in customer service or technical support * Strong communication and active listening skills * Ability to take ownership of cases and drive them to resolution * Comfortable working in a customer-facing, problem-solving environment * Organized, detail-oriented, and confident using support tools and systems * Motivated, adaptable, and eager to learn The Offer * Full-time permanent contract (39 hours/week) * Fixed schedule: Monday to Friday, 09:00 – 18:00 * Competitive salary package with performance-based bonus * Fully paid training and structured onboarding * Continuous learning, upskilling, and career development programs * International and multicultural work environment #J-18808-Ljbffr

📌 German-Speaking Technical Support Advisor in Barcelona (On-site)
🏢 Workster
📍 Barcelona