- Triage document requests to the appropriate teams within Property Management.
- Assess and resolve landlord inquiries within established service level agreements (SLAs).
- Collaborate with Operations, Legal, Finance, and Commercial teams and, where applicable, with external vendors to support end-to-end land operations and/or property payment processes.
- Create and manage documents for landowner interactions and triage to the appropriate internal teams.
- Intake and resolve low to medium complexity property owner relations concerns that do not require escalation or approval from key internal stakeholders, and route higher complexity issues to the correct internal teams.
- Identify opportunities for improvements in processes and partner with management to build efficiencies and redefine process documents.
- Support vendor performance management, where applicable, to drive standardized, efficient transactions that maximize value, service quality, and cost optimization aligned with American Tower’s priorities.
- Other duties as assigned.

Requirements - Bachelor’s degree or equivalent work experience required, with a concentration in Business, Finance, Real Estate, Law, or related field preferred.

- Between 2–4 years of project, deal, or transaction support experience in a high-volume environment required.
- Proven track record of delivering exemplary customer service and the ability to successfully manage projects strongly preferred.
- Proficiency in Excel, Oracle, and Salesforce systems strongly preferred.
- Experience with interpreting legal documents,



including real estate leases and contracts preferred.
- Project Management Professional certification preferred.
- Telecommunications industry experience preferred.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

Core Competencies

Demonstrates strong project management capabilities with a focus on customer service, process improvement, and effective collaboration across various teams. Proficient in managing document requests and resolving landlord inquiries while adhering to service level agreements. Highest-signal resume keywords - Project Management Professional Certification

- Proficiency In Excel
- Proficiency In Oracle
- Proficiency In Salesforce
- Telecommunications Industry Experience Hard Skills - Project Support
- Document Management
- Legal Document Interpretation
- Real Estate Lease Analysis
- Process Improvement Soft Skills - Strong Written Communication
- Strong Oral Communication
- Organizational Skills
- Interpersonal Skills Certifications & Qualifications - Project Management Professional Certification Industry Keywords - Telecommunications
- Property Management
- Customer Service
- Service Level Agreements
- Vendor Performance Management

📌 Real Estate Management Specialist – Land Operations (Madrid)
🏢 Jobtailor
📍 Madrid