Overview As the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a global, multi-country footprint and contribute to Deel’s growth and transformation. Compensaciones / Ventajas * Stock grant opportunities * Remote work flexibility * WeWork access * Inclusive benefits and total rewards * Competitive compensation * Global exposure Responsabilidades * Manage a diverse portfolio of accounts within the market segment * Identify and flag risks to prevent churn and coordinate swift internal resolution * Build and maintain relationships with key stakeholders and conduct regular business reviews * Represent the voice of the customer by feeding back product and operational insights * Ensure high-quality,



day-to-day customer experience and timely handling of requests * Coordinate with internal teams to ensure timely response and completion of requests * Drive adoption of platform features to improve customer experience and retention Requisitos principales * Minimum 4+ years of relevant work experience with client-facing roles * Experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity * Strong relationship-building skills and ability to stay calm under pressure * Quantitatively inclined and data-savvy; able to draw insights from complex data and make actionable recommendations * Self-starter with a growth mindset and ability to handle fast-paced, high-responsibility environments * Proven track record of achievement and delivering measurable business impact * Strong analytical foundation with ability to manipulate and synthesize data * Curious and motivated to make an impact * Relationship builder * Calm under pressure * Collaborative * Data analysis * Ability to derive insights from complex datasets * Synthesis of numbers into actionable recommendations

📌 Customer Operations Manager II | EMEA (Pamplona)
🏢 Deel
📍 Pamplona