Who we are?SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Handle inbound customer inquiries (around 18-20 tickets) during designated evening shift hours (COT)Provide on‑call support, responding to calls and chats as they come inDocument cases clearly and escalate complex issues to the internal L2 Support Team when neededFollow internal procedures and SOPsCollaborate with internal teams to ensure efficient issue resolutionTroubleshoot hardware‑related issues for customers using outdoor camera equipmentHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross‑functional specialistsWhat you need to succeed in this role:Fluency in German and English (C1 or higher), both spoken and writtenAt least 6‑12 months of experience in customer supportAvailability to work night shift hours (CET) on a consistent scheduleComfortable working under a per‑ticket compensation modelStrong analytical thinking and research skillsPositive,



proactive and responsible attitudePersonal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)Benefits and Perks:Fixed scheduleThe role can be combined with other activities or rolesOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USD per ticketRewards for referring friendsBalance between project workload and personal time, but also - internal health policyResponsive leadership interested in your development and long‑lasting cooperationGreenhouse conditions for self‑developmentA culture built on trust, with no time‑tracking requirementsThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractorsmay not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.#J-18808-Ljbffr

📌 (German & English) Customer Support Agent (Per Ticket Model, Fully Remote)
🏢 SupportYourApp
📍 Santiago de Compostela