Overview

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As Top Chef Customer Success Manager, you will steward a portfolio of Michelin-starred and premium Spain-based restaurants, driving value from TheFork ecosystem and delivering an outstanding client experience. You act as a trusted adviser, solving complex hospitality needs and coordinating cross-functional teams to support growth. You’ll lead strategic reviews, reduce churn, and influence product and commercial initiatives.

This role offers meaningful impact in a fast-growing, restaurant-focused tech environment.

Compensaciones / Incentivos

- permanent contract
- flexible working environment
- lunch vouchers
- health insurance fully covered
- life & disability insurance
- remote work options

Responsabilidades

- Manage a portfolio of Michelin-starred and premium restaurants in Spain
- Build trusted relationships with owners, managers and decision makers
- Drive adoption of TheFork products to maximize customer success
- Identify opportunities to increase product penetration and revenue
- Reduce churn by proactively identifying risks and delivering tailored action plans
- Be the main contact for operational,



commercial and product topics
- Coordinate with Product, Support, Operations and Sales to resolve complex issues
- Analyze customer performance and recommend strategies to improve bookings, revenue and visibility
- Lead regular business reviews with strategic customers
- Share customer insights to influence product and commercial initiatives
- Ensure exceptional customer experience with high operational excellence

Requisitos principales

- C2 level of Spanish and fluent English
- 3+ years in Customer Success or Key Account Management with enterprise experience
- Commercial mindset xugodme focused on growth opportunities, plus strong analytical skills and data fluency
- Collaborative team player
- Strong problem-solving mindset with high ownership and accountability, plus excellent organizational skills
- Excellent relationship-building, communication and stakeholder-influence skills
- Confidence to navigate challenging conversations
- Valid driver's license
- Fluency in Catalan is a strong plus

- collaborative
- strong communication
- stakeholder management
- SaaS experience
- data analysis/metrics
- customer success mindset

📌 Strategic KAM VIP – Michelin & Top Chef - barcelona
🏢 Jobrapido
📍 Barcelona