Identify operational inefficiencies and transform manual processes into scalable automated solutionsDesign, develop, test, and deploy automations that reduce manual work and improve operational efficiencyMaintain and enhance existing automations, integrations, and workflowsTroubleshoot issues and support deployed solutionsPartner with stakeholders to understand pain points, process gaps, and operational challengesConvert business requirements into automation designs and implementation plansBuild solutions using Make.Com, Airtable, AWS, Zendesk, and approved AI technologiesExplore and implement AI capabilities and intelligent automation where they improve operational outcomesSupport experimentation and validation of new technologiesContribute technical expertise to roadmap projects and cross-functional initiativesCollaborate with Tooling, Operations, Product, and Engineering teamsEnsure solutions are documented, maintainable, and scalableRequirements Experience building an automation that ran inside a live customer support or contact centre environmentExperience with workflow automation, data platforms, cloud technologies, and emerging AI capabilitiesExperience using Make.Com, Airtable, Amazon Web Services (AWS), Zendesk, and approved AI technologiesAbility to design, develop, test, and deploy automationsAbility to maintain and enhance automations, integrations,



and workflows for reliability and scalabilityAbility to troubleshoot deployed solutionsAbility to translate business requirements into automation designs and implementation plansAbility to evaluate and implement AI and automation opportunities pragmaticallyAbility to collaborate with Customer Care, Tooling, Operations, Product, Engineering, and other business teamsResume and portfolio/application materials submitted in EnglishAbility and willingness to work in the office 3 days per weekMust be based within commuting distance of a Perk hubCore Competencies Demonstrates expertise in designing, developing, and deploying automation solutions that enhance operational efficiency, particularly in customer support environments. Proficient in leveraging tools like Make.Com, Airtable, and AWS to create scalable and maintainable workflows.Highest-signal resume keywords Automation Design and DevelopmentWorkflow AutomationMake.ComAmazon Web Services (AWS)AirtableHard Skills Automation DevelopmentTroubleshootingIntegration MaintenanceAI ImplementationProcess ImprovementSoft Skills CollaborationStakeholder EngagementProblem SolvingIndustry Keywords Operational EfficiencyCustomer SupportContact CentreAutomation SolutionsData PlatformsTools & Technologies Make.ComAirtableAmazon Web Services (AWS)ZendeskAI Technologies#J-18808-Ljbffr

📌 Business Automation Engineer (Barcelona)
🏢 Jobtailor
📍 Barcelona