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Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.
We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.
If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.
The main tasks of the position are:
The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.
Customer & Dealer Management
Manage a portfolio of Direct Countries dealers across EMEA
Build strong, long-term relationships with assigned dealers
Ensure high levels of customer satisfaction through quality service
Act as the main point of contact for operational and service-related topics
Order Management & Operations
Manage and validate the orderbook for assigned dealers
Perform order entry in SAP (ERP system)
Track and follow up orders, liaising with warehouses and logistics teams
Ensure on-time and in-full delivery (OTIF)
Handle operational issues such as refusals,
returns and warranties
Manage proforma processes
Data & Reporting
Prepare and maintain customer order databases
Analyze data and performance indicators to support decision-making
Provide reporting on key KPIs and service levels
Ensure accuracy and consistency of customer data
Cross-functional Collaboration
Collaborate with Sales teams to support dealer performance and satisfaction
Work closely with Supply Chain and Operations teams to resolve issues
Handle dealer and sales queries efficiently and professionally
Position requirements:
Qualifications:
Fluent German and English (mandatory)
Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
Knowledge of SAP, Salesforce and Excel
Strong data orientation and analytical skills
Understanding of sales processes and logistics flows
Competences:
xghoner Strong customer service mindset
Proactive and solution-oriented
High attention to detail and organizational skills
Strong communication and interpersonal skills
Ability to work cross-functionally
Adaptability in a fast-paced environment
Preferred
• Additional European language is a plus
What we offer
Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
€10 meal voucher for every day worked from the office
Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
7 additional remote working days per year
Employee discounts on products across our brands
Sounds like you? Apply now and join our Customer Success team in Europe.