Responsibilities * Lead customer onboarding, including training, documentation, and initial deployment support. * Ensure smooth installation, commissioning, and integration of AC and DC products. * Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers. * Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams. * Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success. * Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution. * Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives. Requirements * 3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales,



or Project Management), preferably in infrastructure, energy, or EV charging. * Proven track record managing large, complex accounts and multi‑stakeholder relationships. * Strong relationship management and consultative skills. * Technical understanding of hardware/software solutions, ideally in energy or mobility. * Familiarity with public tender processes, regulatory frameworks, and large contract negotiations. * Spanish + English speaking proficiency. * Project Tracking and Risk Management experience. * Installation and Commissioning expertise. * Documentation Development skills. * Collaboration and Escalation Management abilities. * Customer Satisfaction Focus. #J-18808-Ljbffr

📌 Customer Success Manager (Cataluña)
🏢 Jobtailor
📍 Cataluña