Company Overview: If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve.
As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the integral standard in comprehensive flow control solutions.
Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.
Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role SummaryAs a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site.
You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.ResponsibilitiesManagement of a teamEnsuring and optimizing the operational KPIsSupport of existing customers and acquisition of new customers in coordination with the sales departmentConducting sales talks and concluding orders and service contractsMonitoring and responsibility of the profit and loss account for a siteOptimization and continuous improvement of process flows in the service departmentInitiation of projects to increase efficiencyActive participation in the development and implementation of innovative service processesInterface management with internal engineering, external service providers, purchasing,



quality and other service locationEvaluation and reporting of operational key figures in an international environmentEnforcement of safety and quality expectationsSupport in operational tasks from the Service Manager GermanyRepresentation of the Service Manager GermanySupervision of international intercompany businessSupport of international training initiativesOther duties as assignedQualifications & SkillsSuccessfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similarWillingness to communicate with colleagues at production sites and service centers in an international environmentBasic plant and process knowledge of pump technology and vacuum technologySeveral years of professional and management experience, preferably in the field of service and customer supportVery good written and spoken English skills and willingness to travel internationally are a prerequisiteHigh quality awareness, commitment and high flexibility as well as resilience and customer orientationGood PC and MS Office skillsExperience with SAPIndependent, team-oriented workOverall entrepreneurial mindsetBS or BA Degree in relevant field and 5-7 years relevant experienceEOE including Disability/Protected Veterans.
Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co?workers.
Pay Transparency Nondiscrimination ProvisionIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowserve.Com as result of your disability.
You can request a reasonable accommodation by sending an email to ******.
In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.
For more information, read the Accessibility Process.

📌 Supervisor, Customer Service (Coslada)
🏢 Flowserve
📍 Coslada