Service Quality & Operations Intern * Location: Spain, Madrid 100% on site Key Responsibilities 1. Service Quality & KPI * Monitor KPIs, maintain trackers and prepare reports. * Identify abnormal data and support follow-up actions. 2. Data & Operations Support * Collect and organize operational data. * Support basic data analysis and maintain databases. 3. Work Order & Quality Management * Review work-order data and support process compliance. * Follow up on abnormal cases and monthly audits. 4. Spare Parts Operations * Monitor inventory and spare parts availability. * Support KPI reporting and issue follow-up. 5. Daily Service Support * Check service information and support content updates. * Assist with cost/invoice checking and daily operational tasks. Requirements * Able to sign an internship agreement (convenio) with a university. * Native or professional proficiency in Chinese (Mandarin) and fluent in Spanish for daily operational communication; English is a plus. * Strong data sensitivity and attention to detail. * Comfortable working with Excel and basic data analysis (e.g., Pivot Tables, VLOOKUP). * Able to identify abnormal data and translate findings into clear actions or follow-ups. * Strong organizational and follow-up skills, with the ability to manage multiple tasks independently. * Good communication skills and ability to work with internal teams and external service partners.