Ensure the accuracy, integrity, and reconciliation of clinical research data across CTMS and related systems
Serve as the primary resource for sponsor and CRO billing inquiries, invoice disputes, and revenue-related investigations
Collaborate with Clinical Operations, Research Nursing, Pharmacy, Regulatory, Finance, and Revenue Cycle teams to support accurate documentation, billing, and revenue capture
Investigate and resolve operational, clinical, and financial discrepancies to minimize revenue leakage and ensure compliance
Monitor study-level invoicing, payments, aging accounts, and revenue performance, identifying risks and escalation needs
Develop and track KPIs related to data quality, billing accuracy, and operational effectiveness
Lead reconciliation, audit, and process improvement initiatives to enhance data quality, operational efficiency, and financial performance
Provide operational insights and reporting to support decision-making, forecasting, and continuous improvement efforts
Act as a liaison between internal stakeholders, sponsors, and CROs to ensure alignment,



issue resolution, and successful study execution

Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Health Sciences, or a related field
- 3+ years of experience in Clinical Research Operations, Clinical Research Finance, Healthcare Revenue Cycle, Healthcare Operations, or related areas
- Experience working with Clinical Trial Management Systems (CTMS), preferably OnCore
- Proven ability to reconcile data across multiple systems and resolve operational discrepancies
- Experience working in a regulated healthcare or clinical research environment
- Experience in Phase I Oncology Clinical Research (preferred)
- Knowledge of sponsor billing, clinical trial revenue processes, and study financial workflows (preferred)
- Experience partnering with sponsors, CROs, and finance teams (preferred)
- Professional certifications such as CCRP, CRA, ACRP, or equiv

📌 Clinical Business Operations Manager (Madrid)
🏢 Jobtailor
📍 Madrid