At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption.

The Role

We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.

What You’ll Be Doing
- Own the end-to-end technical workstream for enterprise accounts
- Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.
- Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.
- Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.




- Act as the escalation owner for complex technical blockers, driving resolution end-to-end.
- Solve complex technical problems hands-on
- Investigate and diagnose difficult issues
- Analyze product behavior in real customer scenarios
- Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.
- Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.

What We’re Looking For

You’re likely a great fit if you:
- Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.
- Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.
- Have proven delivery management skills:
- You’ve worked with sprint

📌 Technical Solutions Engineer (Barcelona)
🏢 Factorial Hr
📍 Barcelona