We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european region
You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform
If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you
Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients
Ensure a smooth transition for customers moving from initial onboarding into long-term customer success
Support scalable education by contributing to user documentation, training guides, and self-service content
Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths




Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities
Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownership
2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
~ Ability to identify churn risks, adoption gaps, and customer experience issues early
~ Strong verbal and written English communication skills.
~ Other languages, such as German or French are a plus
~ Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level
~ Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems
~ Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms

📌 Customer Success Specialist (Barcelona)
🏢 WebCargo
📍 Barcelona