At Webfleet, we are looking for a Customer Support Specialist (German Speaker) with passion for technology. With this position you will work in a dynamic team of 13 colleagues dedicated to Central region (DACH/Nordics) at our office in Barcelona and you will report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.
What you'll be doing:
- Provide product information and effective technical and administration support through multiple channels (phone and email)
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior
- Proactively manage customer expectations
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities




- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers

Who are you?
- You already have a successful experience in a similar role
- Impeccable written and verbal communication skills in German and fluent in English (written and spoken)
- Good interpersonal and customer service skills
- Eager to learn new products and technologies and utilize your knowledge in a practical way
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure
- Ability to follow standard processes and practices within set service levels
- You are a team player
- Previous experience with CRM systems (such as SalesForce) is an advantage

Why you'll love working for us:
- The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures
- A company culture that l

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