Customer Experience European Markets (Barcelona)

Customer Experience European Markets (Barcelona)

18 sep
|
Tamarind Intelligence
|
Barcelona

18 sep

Tamarind Intelligence

Barcelona

Ever dreamed of working where fragrances tell stories?
At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.
Join a general team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more
Here, your work truly matters — and so do you.
What's your mission?
Provide exceptional service and support to the internal Sales Community and to our valued clients by providing timely and accurate assistance, resolving inquiries and building strong relationships to ensure customer satisfaction and enhance the overall experience.
Here’s what you’ll be rocking every day
Commercial Back-office role:
ORDER TO CASH PROCESS
ERP: SAP/Procis
Using SAP for below tasks:
- Creatingcustomer Proforma Invoice and Order
- Launching technical documentation
- Following up order updates, informing customer& Sales team
- Maintain and create customer data base
- Customer payments follow up
- Quotations upload. Pricing increase campaign




- Commercial agents, commission report and tracking
- Coordinate urgent orders with logistics and planning departments
- Follow-up customer projects, request customer samples and quotations
- Fragrance codes release request

Support Key Account Managers
- Support the Key account manager in their day to day requests
- Quotation new fragrances with our pricing calculator
- Lease with the Regulatory department to request documents per customer requirements.
- Manage and follow customer requests.
- Register and follow up of customer non-conformities
- Wins follow-up drive registration
- Olfactive pyramids generation
- Use library tool to select fragrances
- Marketing materials and promo-kits preparation.
- Customer Service or support role is preferred.
- Expert in customer interaction and engagement
- Eager to collaborate in cross functional projects related to systems optimization.
- Strong knowledge of Microsoft

📌 Customer Experience European Markets (Barcelona)
🏢 Tamarind Intelligence
📍 Barcelona

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