As an Account Manager, you'll own a book your own portfolio of high value customers (around 1000+ clients) across European markets
This isn't a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account
This person will prioritise outreach with our data triggers for those customers who need attention
You'll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth
This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer
Actively managing and engaging the portfolio through a multi channel communication strategy
Building strong relationships with decision-makers and becoming a trusted point of contact for clients
Driving revenue growt, retention and product adoption across Finom's product suite
Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
Monitoring account health and proactively intervening with at-risk clients to prevent churn
Maintaining accurate Salesforce pipeline, activity and account tracking
Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team
Supporting clients throughout all lifecycle stages
Following relevant AML, transaction-monitoring and internal processes
Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goalsIf you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seatNative German (or almost) and perfect fluency in EnglishStrong communication skills - you know how to open a conversation and cre