As our Customer team grows in size and complexity, we are looking for a Customer Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot
This is a highly hybrid role - we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions
Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you




Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls
Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration
Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product
Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs
Validate the technical feasibility and requirements of customer projects
Scope customer projects and estimate the effort required to deliver end-to-end solutions
Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including on

📌 Customer Solutions Engineer (Madrid)
🏢 Landbot
📍 Madrid