NTT DATA is made up of people who use technology to solve real challenges. We work across industries and countries, combining the scale of a global technology and consulting company with teams where collaboration, learning and technical curiosity matter every day.
Join a integral tech leader and work in an international DevOps environment
At NTT DATA, we are looking for a Functional Analyst Expert to join an international DevOps team supporting a customer portal. You will play a key role in business analysis and customer incident management, contributing to the identification, prioritization, and tracking of production issues while working in an international and collaborative environment.
What you will do

Manage customer incidents
Analyze and prioritize production incidents
Proactively identify potential issues
Document and track issues in the system

What we are looking for

5+ years of professional experience as a Functional Analyst Expert
Experience in customer incident management
Experience analyzing and prioritizing production incidents




Experience proactively identifying potential issues

Experience with Jira
Experience with Confluence
Knowledge of Project Management
Experience with REST API Analysis
Knowledge and experience with Generative AI (GenAI)
Languages: High level of English, with the ability to work effectively in an international environment. Spanish is a plus.

Preferred location: Barcelona, with availability to work from the office 1 day per week
Candidates based in Madrid or Zaragoza will also be considered, with availability to work from the Barcelona office every two weeks

Soft skills

Strong communication and interpersonal skills
Analytical and problem-solving approach
Customer-oriented mindset
Ability to prioritize and work under pressure
Proactive attitude and sense of ownership
Strong teamwork and collaboration skills
Continuous improvement mindset

Why join NTT DATA?

Work on international and innovative projects, contributing to relevant

📌 Functional Analyst Expert (Cataluña)
🏢 Ntt Data Europe & Latam
📍 Cataluña