Marketing Delivery Manager - Digital - London
Overview of team purpose
Channels & Innovation provides digital platforms and services for business and consumer marketing. We manage web and email platforms to engage audiences and generate revenue. Our experts ensure software development and technology meets business needs, providing high quality user experiences and managing risk with focus on data protection and cyber security. We drive efficiency and promote innovation via collaboration and continuous improvement.
Note: this role works equally closely across Digital Services, which is composed of Channels & Innovation, Creative Services and Digital Acquisition teams.
Purpose of role
To act as the central point of coordination between business stakeholders and specialist digital delivery teams, ensuring work is clearly defined, prioritised and delivered in line with organisational objectives.
The role combines stakeholder management, planning, delivery leadership and resource coordination across design, content, social media, email marketing, acquisition and digital development.
It also supports the effective management of external suppliers, procurement and budgets, while providing project delivery expertise across Marketing Services and the wider organisation.
You will be comfortable taking the initiative, bringing structure to ambiguity and creating momentum across teams without relying on a formal reporting line.
Key Tasks
Success in this role will depend on your ability to build productive relationships, influence priorities and bring together diverse stakeholders to achieve shared goals.
Stakeholder Partnership & Planning
- Build strong, trusted relationships with stakeholders across the organisation, developing a deep understanding of business objectives, priorities and challenges.
- Work collaboratively with stakeholders to shape ideas and requirements into clear, achievable briefs and delivery plans.
- Challenge constructively where value, requirements,