Senior Service Desk Analyst - Ebley Mill - Stroud
Reference: REQ0319
Description: ICT ServicesAre you an experienced IT professional who enjoys solving problems, supporting colleagues, and delivering excellent customer service? If so, we'd love to hear from you.We're looking for a Senior Service Desk Analyst to join our friendly and supportive ICT team at Stroud District Council. This is an exciting opportunity to play a key role in ensuring our technology services run smoothly, helping colleagues and elected Members to deliver vital services to our communities.About the RoleAs a Senior Service Desk Analyst, you'll be a key member of our ICT team, providing expert technical support and troubleshooting a wide range of IT issues. You'll work across diverse technologies and services, helping to resolve both routine and complex technical problems efficiently and effectively.In addition to providing hands-on support, you'll share your knowledge and experience by supporting and mentoring colleagues within the Service Desk team,



helping to develop skills and maintain high standards of customer service.This role offers a competitive salary, excellent benefits, and access to the Local Government Pension Scheme with a generous employer contribution.About YouWe're looking for a motivated and customer-focused individual with proven experience in an IT support environment. You'll enjoy working collaboratively, taking ownership of issues, and finding practical solutions that make a real difference to users.You will have:Experience supporting a medium-sized user base using Microsoft technologies and business-critical applications.A strong background working within an IT Service Desk or technical support environment.The ability to diagnose, troubleshoot and resolve a wide range of ICT issues in a timely and effective manner.Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.Experience of working with

📌 Senior Service Desk Analyst (Arona)
🏢 Stroud District Council
📍 Arona