Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Genesys is looking for a thought leading and experienced Senior Director, Product Management in the CX, Agent Experience and Engagement space to join our Digital team. Reporting to the VP of Product Management, you will have deep experience in researching, developing and overseeing next generation products from conception through to delivery and beyond. These products will have spanned voice and digital channels across orchestration, automation and routing. Your focus will be to set in motion a new,



flexible user experience framework that will unify user experiences across different product areas within Genesys Cloud. You will transform all aspects of how user workspaces are composed, creating the optimal workspace experience from signals, intelligence, and human intent. You will lead the transition of these experiences from manually configured to dynamically presented at run time — facilitating enterprises to transition from structured workflows to AI-supervised outcomes. This includes setting a vision for how work collaboration between human and AI agents will transform what has been traditionally a human only engagement layer within Genesys Cloud. You will have a strong focus on change management and be passionate about delivering best in class CX through a cohesive user navigation platform. The idóneo candidate is an authentic communicator with a comprehensive ability to influence resources to expand thinking and fac

📌 Senior Director, Product Management (España)
🏢 Genesys
📍 España