By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Head of Claims DeliveryJob Location: United KingdomJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualificationsLead Operational Excellence Across Our Subsidence Claims Technician FunctionThis is an opportunity to lead the operational delivery of our Subsidence Claims Technician function, developing Operations Managers, creating consistent performance standards and ensuring claims are progressed with pace, quality and clear ownership.As Head of Claims Delivery, you will translate business priorities, client commitments and service standards into clear objectives, while building the capability,



accountability and resilience needed to maintain excellent service during periods of increased demand.You will work closely with the Head of Consultancy and the wider Subsidence leadership team, strengthening the partnership between Claims Technicians and Building Consultants and championing excellent customer, client and colleague outcomes throughout the claims journey.What you will be responsible for: Leadership & Accountability - Lead, coach and hold accountable the Operations Managers responsible for Claims Technician teams, creating a strong and consistent leadership community.Operational Performance - Own the operational performance of the Claims Technician function, translating business priorities, client commitments and service standards into clear team objectives.Claim Progression - Drive claim progression and workload control across the portfolio, with particular focus on ageing, customer contact, outstanding actions, complaints, service levels and claim lifecycle.Performance Management - Establish a disc

📌 Head of Claims Delivery (España)
🏢 Sedgwick
📍 España