Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Job Title: Product Manager, Customer EducationDepartment & Team: Product Management, EducationReports to: Janette RickelsLocation: United Kingdom - Virtual OfficeSummaryGenesys Education is looking for an experienced Product Manager to lead the strategy, planning, and lifecycle of a technical education portfolio that helps customers, partners, and employees maximize the value of the Genesys Cloud platform.As a Product Manager, you will identify customer learning needs, define portfolio priorities,



and translate business objectives into education products that drive product adoption and customer success. You will work closely with Product Management and key stakeholders across the organization to ensure the education portfolio evolves alongside the platform and supports changing customer and business needs.The idóneo candidate is strategic, customer-focused, analytical, and collaborative. They are comfortable making data-driven decisions, balancing competing priorities, influencing without direct authority, and leading initiatives from concept through delivery. They enjoy solving complex business challenges and continuously improving the customer learning experience.Role ObjectivesDefine and execute the strategy for an assigned education portfolio, aligning learning investments with customer needs, product direction, and business priorities.Analyze customer feedback, learner data, market trends, product roadmaps, and busine

📌 Product Manager, Customer Education (España)
🏢 Genesys
📍 España