Your responsabilities...- Provide technical level 2 support and incident management.- Collaboration and escalation of complex issues to Level 3 when necessary.- Knowledge management and training.- Monitoring and governance of Level 1-2 partner suppliers and escalating performance concerts to SDM.- Participate in integration testing and support deployment of software and hardware.- Continuous improvement (support processes, document and operational procedures, service optimization, etc.).- Reporting incidents and problems. Contribute to internal and customer-facing reporting.- Support in training and onboarding.
📌 Level 2 Support (Madrid)
🏢 Dcs Group
📍 Madrid
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