Experteer Overview In this role you will lead event operations across Spain and Italy for a general creative events agency within Amex GBT. You will connect regional teams with global standards, acting as a strategic communicator and reputation ambassador. You’ll drive operational excellence, boost delivery quality, and manage Pu0026amp; L at scale. You’ll partner with cross‑functional peers to harmonize processes and elevate client outcomes. This is a high-impact leadership role shaping regional visibility and performance.Compensaciones / Beneficios
- Drive operational excellence and ensure high-quality event delivery across two countries
- Lead and develop Team Leaders to foster accountability, collaboration, and continuous improvement
- Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change
- Serve as senior escalation point for major clients and align delivery with expectations
- Represent the agency externally in Spanish u0026 Italian markets and build industry relationships




- Collaborate with global and cross-functional peers to align on standards and multi-market project delivery
- Monitor operational efficiency, project delivery quality, and profitability while supporting employee engagement and client satisfactionResponsabilidades
- 10+ years in event agency operations/production
- Fluent in Spanish; English and Italian a plus
- Experience managing large multi-layered teams across multiple countries
- Strong stakeholder management and external communication skills
- Proven leadership in the event/communication industry
- Existing network with potential for visibility enhancement
- Location: SpainRequisitos principales
- flexible benefits by country
- travel perks from major providers
- extensive learning via 20,000+ courses
- inclusion and employee resource groups
- wellbeing resources and parental leave

📌 Operations Director Meetings (Madrid)
🏢 American Express Global Business Travel (Gbt)
📍 Madrid