Overview
Join Autodesk’s Scaled Customer Success team to drive onboarding and adoption for a diverse, UK&I;–focused customer portfolio. You will help AEC firms achieve business outcomes through BIM, cloud solutions, and automation, collaborating with cross-functional partners to accelerate product usage. You’ll diagnose usage patterns and steer engagements that reduce churn and unlock expansion opportunities. This role offers high-impact work at scale within a culture that values collaboration, growth, and inclusion.

Compensaciones / Ventajas
- salary transparency
- competitive compensation package
- annual cash bonuses
- stock grants
- comprehensive benefits package

Responsabilidades
- Proactively engage a broad customer portfolio via outbound calls, emails, digital campaigns, and meetings
- Design and execute scalable onboarding and adoption plans to improve customer outcomes
- Monitor usage data and health indicators to inform targeted success efforts
- Identify at-risk accounts using discovery and consultative skills and guide them back to success




- Drive expansion by maximizing Autodesk value and suggesting workflow improvements
- Collaborate with Sales, Channel Partners, Support, and other stakeholders to reach milestones

Requisitos principales
- English in professional working proficiency
- Experience or education in Architecture, Engineering and Construction (AEC) or related field
- Strong communication: relationship-building, empathy, active listening, influencing, negotiation, storytelling
- Time management, account management, business acumen, problem solving, data analytics, strategic thinking, planning
- Ability to lead cross-functional collaboration and stakeholder management
- Experience delivering customer engagement at scale or via digital-first approaches (advantage)
- AI savviness is a plus
- Commitment to diverse teams and inclusive culture
- Hybrid role familiarity
- relationship building
- interpersonal skills
- empathy
- data analytics
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📌 Scaled Customer Success – AEC Industry Advisor, UK I (Barcelona)
🏢 Autodesk
📍 Barcelona