This is a highly hybrid role - we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls
Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration
Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product
Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects,



engaging with key executive decision-makers to ensure solutions align with their objectives and needs
Validate the technical feasibility and requirements of customer projects
Scope customer projects and estimate the effort required to deliver end-to-end solutions
Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed
Support marketing and community efforts through technical content and use-case demonstrations
Internal tools, automations, and data are reliable and well-maintained
Versátil holidays so you can take time off when you need it
Bonus transport tickets, educational content and all you need to feel empowered
Hybrid culture
Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiencesStrong

📌 Digital Solutions Engineer (Madrid)
🏢 Landbot
📍 Madrid