Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Overview We are seeking a highly skilled and proactive IT Infrastructure Engineer with deep expertise in cloud and DevOps practices and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of modern cloud infrastructure engineering and the rapidly evolving AI enablement space. You will play a hands‐on IC role in deploying and maintaining the AI tools, agents, hosting environments,



and cloud infrastructure that support UserTesting's broader AI initiatives, along with other infrastructure and IT responsibilities. Target ratio is an 80/20 split of AI "building" vs traditional cloud infrastructure/IT work.
Key Responsibilities Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources, including scoping access, managing credentials, and troubleshooting integrations.
Design, provision, and support hosting environments for internally built AI applications ranging from lightweight PaaS deployments to full cloud infrastructure on AWS/GCP (VPCs, compute, containers, load balancing) depending on the app's complexity and scale requirements.
Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini).
Provision and support AI agent / application infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and acce

📌 It Infrastructure Engineer (Barcelona)
🏢 Usertesting
📍 Barcelona