Company Description Doctoralia: Leading Digital Health
Doctoralia is a leading general platform in the digital health sector. Through our marketplace and mobile App, we enable users to search for private healthcare professionals and clinics, read patient reviews, check availability, and book appointments directly online.
We have launched NOA Notes, a revolutionary tool that improves medical management and documentation, reducing the time spent on administrative tasks.
Global Presence
At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
The Expansion Program Manager is the commercial engine of the Spain Clinics CS team. Quality Management and process improvement are tools in service of expansion and retention, not ends in themselves. This role uses QA data, product usage, customer health signals, and process adherence to drive commercial performance — identifying coaching opportunities, closing execution gaps, improving upsell/cross-sell execution, and reducing avoidable churn risk.




Build upsell and cross-sell playbooks grounded in customer behaviour signals, lifecycle stage, product usage data, customer health, and churn risk.
Define expansion targets, KPIs, and tracking frameworks that provide real-time visibility into team-level commercial performance, upsell/cross-sell pipeline, and at-risk revenue.
Commercial Mindset & Coaching
Coach CS teams to shift from a "retention-only" mindset to a commercially aware approach — without turning CSMs into salespeople or losing focus on customer value.
Design and deliver structured training programs on identifying upsell and cross-sell signals, churn risks, commercial conversations, value reinforcement, and objection handling.
Distinguish between team members who can develop commercial and retention skills and those who cannot — and act accordingly.
Quality Management in Service of Expansion
Own the Quality Assurance workflow: define review criteria, score interactions, and deliver structured feedbac

📌 English speaking (Barcelona)
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📍 Barcelona