Position: Aftersales Technical Support and Training Engineer

Country: Spain

Work Location: Pozuelo, Madrid

Department/Team: Aftersales

Purpose of role

· Build good image by providing efficient and professional technical support across the CEE region.

· Committed, results driven and profit and customer satisfaction oriented,

always ensuring highest result achievement

Responsabilities

· Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.

· Handling technical inquiry tickets via OEM platform and secure related KPI

· Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries

· Concise and structured communication with OEM and Dealers about technical/quality issues

· Support product quality/development teams in view improved MG products and services

· Technical Information and Bulletin management

· Instruct dealers to work in accordance with MG standards/procedures

(diagnostic and warranty policy)

· Active contribution in maintenance price calculation, developing standards,

processes, and procedures in automotive aftersales business: wholesale and retail procedures for PDI,



quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty

Requirements

(core competencies/additional skills/qualities)

· Engineering degree related to automotive, mechanics and/or electronics

· 5 years of experience in automotive technical assistance/diagnostic

(troubleshooting)

· Automotive High Voltage Systems knowledge and certification

· Skilled with the use of automotive diagnostic tools

· Customer Focus (dealer and final customer)

· Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous.

· MS Office

· Have knowledge of Spain regional regulatory requirements on warranty, service pack and etc.

· Strong and accurate technical assessment/judgement abilities

· Logical thinking and strong capability of problem analysis.

· detailed oriented.

· Strong communication skill

· This position will be based in Spain and intensive travelling would be required.

📌 Aftersales Technical Support and Training Engineer (Pozuelo de Alarcón)
🏢 Mg Motor España
📍 Pozuelo de Alarcón